Return Policy

  We believe in offering the Very Best ...Value, Quality and Selection. If an item you purchase from HOVOSON does not meet your expectations, simply return it to us for a refund or exchange within 30 days from date of purchase. Please include a copy of the receipt or invoice along with the unused product and original packaging. For any item purchased through Catalog or Internet please follow the Return or Exchange directions below.

Our Price Guarantee to you

  We offer the largest selection of products always at the right price! If you find an item with the identical make and model for a lower price, we will match it. Or if an item you purchase from us goes on sale, within 14 days from date of purchase, we will issue a merchandise certificate for the difference. Simply mail or bring us the dated advertisement and your receipt.

To Return or Exchange an item by Mail

  1. Make a note in the invoice with legible writing, next to the item you are returning, indicating on the form the quantity and reason for each return item. Also indicate exchange or additional order items.

  2. Box the item securely. The original invoice is required. Enclose the invoice plus all original packaging and accessories.

  3. Address your package

  4. We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow 10 to 15 business days for the credit to appear on your credit card statement. Shipping charges are not refundable, and shipping will be charged for the new item (s) sent.

Special & Custom Order Items

  You may change or cancel your order within 24 hours of placing it. After 24 hours, production of your custom order begins, so we cannot make changes. Changes or cancellations cannot be made on "rush" orders because production starts immediately.

Other Return Information

  If we made an error on your order we will fix the order immediately at no charge to you. If you made an error in your order, unfortunately we cannot issue a return or refund because we are unable to recover our cost on special order items. We do our best to minimize the chance for errors by helping you collect the necessary information to process your order.

Problems With Your Order

  If An Item Is Missing You may receive more than one shipment when you place an order with multiple items. You will not incur additional shipping charges for the split shipment. The invoice enclosed with your order indicates which items shipped. If you have additional questions please feel free to contact us.

My Order Didn't Arrive

  Orders shipped through Federal Express or UPS can be tracked. To access tracking information about your order go to Order Tracking. For orders shipped through United States Postal Service or through Freight, please allow up to ten business days for your order to arrive.

An Item Is Damaged or Defective

  Your satisfaction is our number one priority and if an item does not meet your expectations, simply return it to us. You can mail most items back . You will be refunded for the cost of the item and sales tax if applicable.

Delivery Outside the 48 Contiguous States

  Email us anytime for delivery charge information to Alaska, Hawaii and international shipments. All applicable duties and taxes will be paid by the package recipient of international shipments.

Need It NOW! Delivery Service

  For next business day delivery, call 818-255-5950 Monday thru Friday between 8-5 PST for information based on your service needs and product selection. Express delivery is not available on all items. We will make every effort to satisfy your delivery requests.